Warranty/parts lookup not working? (2024)

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basketb: ThinkPadder; Posts: 1085; Joined: Mon Apr 09, 2007 1:10 am; Location: California, USA

Warranty/parts lookup not working?

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#1 Postby basketb » Tue Dec 23, 2008 4:02 pm

Does this page currently (Tuesday 1 pm pst) work for anyone (i.e., returns a warranty lookup result for a system)?
http://www-307.ibm.com/pc/support/site. ... -WARNTY#sw

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ajkula66: SuperUserGeorge; Posts: 17304; Joined: Sun Feb 25, 2007 11:28 am; Location: Belgrade, Serbia

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#2 Postby ajkula66 » Tue Dec 23, 2008 4:14 pm

Just tested it and it worked for me...

...Knowledge is a deadly friend when no one sets the rules...(King Crimson)

Cheers,

George (your grouchy retired FlexView farmer)

One FlexView to rule them all: A31p

Abused daily: T520, X200s

PMs requesting personal tech support will be ignored.

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basketb: ThinkPadder; Posts: 1085; Joined: Mon Apr 09, 2007 1:10 am; Location: California, USA

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#3 Postby basketb » Tue Dec 23, 2008 4:47 pm

Thanks for checking. Weird though, it still does not work for me. But Lenovo System Toolbox is able to determine the correct remaining warranty period.

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--Mike Blake T430s - L540 - T450s

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basketb: ThinkPadder; Posts: 1085; Joined: Mon Apr 09, 2007 1:10 am; Location: California, USA

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#7 Postby basketb » Wed Dec 24, 2008 12:50 am

In the past, warranty/parts lookup did work with FF. No need for IE View on that page until today .

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Mike Blake: Junior Member; Posts: 252; Joined: Sun Mar 30, 2008 4:28 pm; Location: East Providence, Rhode Island

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#8 Postby Mike Blake » Wed Dec 24, 2008 3:37 pm

I notice on one page, they admit the automatic lookup,
at least, may fail with non-Microsoft browsers, and may
even fail with them. I found I can only reach this
error page from Firefox:

Unable to determine your system configuration. Please use your browser's Back button to return to the previous page and navigate manually.
If you are not using Microsoft Internet Explorer
You may be receiving this error because your browser does not support ActiveX controls.
If you are using Microsoft Windows XP Service Pack 2
You may be receiving this error because you need to install an ActiveX control.
To install the ActiveX control and take advantage of this IBM Support technology:
1. Click the security warning that appears at the top of this window. The warning will appear in a yellow box and should read: "The previous site might require the following ActiveX control: 'IBM Access Support' from 'International Business Machines, Inc.'. Click here to install." After you click this warning, a menu will appear.
2. Click "Allow this page to install ActiveX controls".
3. Follow the instructions that appear to finish installing the ActiveX control.

--Mike Blake T430s - L540 - T450s

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ajkula66: SuperUserGeorge; Posts: 17304; Joined: Sun Feb 25, 2007 11:28 am; Location: Belgrade, Serbia

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#9 Postby ajkula66 » Wed Dec 24, 2008 9:41 pm

That's exactly what I was referring to...along with the fact that there were occasions that I couldn't navigate through the site while placing an order if FF was being used...so I had to get out of Mint, boot into XP and go into IE...